Reception & Client Experience Specialist

H&R Block, Inc.; Blair (NE); On-site; USD 18,000 - 28,000; Full time

Job summary

H&R Block in Blair, Nebraska is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You will work with tax professionals, learn pathways to tax preparation, and have opportunities toward office leadership; evenings and weekends during tax season may be required. Training is provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients to the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain organized office and keep a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Professional communication

Education

High school diploma/GED

Tools

Microsoft Office Suite

Microsoft Teams

Scheduling systems

Job description

H&R Block in Blair, Nebraska is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You will work with tax professionals, learn pathways to tax preparation, and have opportunities toward office leadership; evenings and weekends during tax season may be required. Training is provided.