Receptionist & Client Experience Specialist

H&R Block, Inc.; Spring Valley (CA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support tax professionals.

This in-person role handles scheduling, check-in, document handling, and daily office operations to ensure a professional client experience. The position emphasizes customer service, organization, and the ability to work evenings and weekends during tax season, with potential growth into tax preparation or leadership roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support tax professionals.

This in-person role handles scheduling, check-in, document handling, and daily office operations to ensure a professional client experience. The position emphasizes customer service, organization, and the ability to work evenings and weekends during tax season, with potential growth into tax preparation or leadership roles.