Client Experience Specialist | Front Desk & Reception

H&R Block, Inc.; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Council Bluffs, IA. You will warmly greet clients, manage scheduling, check-in, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and delivering a professional client experience. Availability for evenings and weekends during tax season is required; training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with staff.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Council Bluffs, IA. You will warmly greet clients, manage scheduling, check-in, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and delivering a professional client experience. Availability for evenings and weekends during tax season is required; training provided.