In-Person Client Experience Specialist (Tax Office)

H&R Block, Inc.; Omaha (NE); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Omaha, NE is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person.

Ideal candidates have strong customer-service skills, the ability to multitask, and availability to work evenings and weekends during tax season. Training is provided as you grow into tax prep or leadership roles.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities day-to-day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office organization

Communication skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Omaha, NE is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person.

Ideal candidates have strong customer-service skills, the ability to multitask, and availability to work evenings and weekends during tax season. Training is provided as you grow into tax prep or leadership roles.