Real-Time Dispatcher: Fast-Paced Driver Support

WeDriveU; South San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with 4% employer match

Commuter Benefits

Paid Holidays

Paid Time Off

Job summary

WeDriveU is seeking a Dispatcher in California to handle high-volume calls, communicate with drivers, and respond to emails while solving problems throughout the day. This role supports daily operations for shuttle and transit services in a fast-paced environment.

The ideal candidate will have 1+ year experience in dispatch or customer service, be detail-oriented, and comfortable using multiple software systems including TMS and MS Office. CDL and bilingual skills are a plus but not required.

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs with open tabs.
• Provide quick real time responses to requests.
• Excellent written and oral communication.
• Able to perform in a fast-paced environment.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers for pickups and drop-offs.
• Investigate and resolve customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety and regulations.
• Additional duties as assigned.

Skills

Dispatch experience

Detail oriented

MS Office

Multi-tasking

Communication

TMS experience

CDL preferred

Bilingual

Tools

TMS software

Job description

WeDriveU is seeking a Dispatcher in California to handle high-volume calls, communicate with drivers, and respond to emails while solving problems throughout the day. This role supports daily operations for shuttle and transit services in a fast-paced environment.

The ideal candidate will have 1+ year experience in dispatch or customer service, be detail-oriented, and comfortable using multiple software systems including TMS and MS Office. CDL and bilingual skills are a plus but not required.