Transit Dispatcher – Fast-Paced Driver Support

WeDriveU, Inc.; City of White Plains (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Employee Assistance Program

Paid holidays

PTO

Job summary

WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces across the U.S. The Dispatcher will handle a high volume of calls, coordinate with drivers, and respond to emails while solving problems throughout the day.

This full-time, permanent role is based in White Plains and requires excellent communication and MS Office proficiency to support operations and customer service."

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Energetic, professional demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers for passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety rules, and regulations.
• Additional duties may apply.

Skills

Dispatch

Call Center

Customer Service

Microsoft Office

Excellent Communication

Detail Oriented

TMS Experience

CDL Preferred

Bilingual Preferred

Tools

Microsoft Outlook

Word

Excel

Job description

Address 14 Fisher Lane, White Plains, NY, 10603, US

Compensation $26.00 - $30.00/hour

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.


Shift Hours:To Be Determined

Duties and Responsibilities:

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply
  
  

Skills Required and Physical Demands:

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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