Transit Dispatcher – Fast-Paced Driver Support

Fountain; City of White Plains (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Employee Assistance Program

Paid holidays

PTO

Job summary

WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces across the U.S. The Dispatcher will handle a high volume of calls, coordinate with drivers, and respond to emails while solving problems throughout the day.

This full-time, permanent role is based in White Plains and requires excellent communication and MS Office proficiency to support operations and customer service."

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Energetic, professional demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers for passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with policies, safety rules, and regulations.
• Additional duties may apply.

Skills

Dispatch

Call Center

Customer Service

Microsoft Office

Excellent Communication

Detail Oriented

TMS Experience

CDL Preferred

Bilingual Preferred

Tools

Microsoft Outlook

Word

Excel

Job description

WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces across the U.S. The Dispatcher will handle a high volume of calls, coordinate with drivers, and respond to emails while solving problems throughout the day.

This full-time, permanent role is based in White Plains and requires excellent communication and MS Office proficiency to support operations and customer service."