Real-Time Dispatcher for Dynamic Mobility Operations

WeDriveU; Lansing (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

WeDriveU is seeking a Dispatcher to handle a high-volume of incoming calls, communicate with drivers, and respond to email inquiries while problem solving throughout the day.

The role requires a CDL, 1+ year experience in dispatch or related fields, and strong organizational and communication skills in a fast-paced environment. Proficiency with MS Office and familiarity with TMS are preferred, with bilingual ability a plus.

Qualifications

• 1+ years of experience in dispatch, call center, customer service or hospitality.
• CDL required.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs with many open tabs; bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure all tasks comply with administrative policies, safety rules, and regulations.
• Additional duties and responsibilities may apply.

Skills

Dispatch experience

Customer service

Communication

Detail oriented

Organizational skills

Fast-paced environment

CDL

MS Office

TMS familiarity

Bilingual

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

WeDriveU is seeking a Dispatcher to handle a high-volume of incoming calls, communicate with drivers, and respond to email inquiries while problem solving throughout the day.

The role requires a CDL, 1+ year experience in dispatch or related fields, and strong organizational and communication skills in a fast-paced environment. Proficiency with MS Office and familiarity with TMS are preferred, with bilingual ability a plus.