Real Estate Operations Lead — Systems & Growth

PLACE; Brewster (MA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Occasional WFH

Job summary

PLACE is seeking an Operations Manager in the United States to lead and optimize core systems, onboarding, and client service with a focus on efficiency and growth. You will manage virtual and in-house staff, own onboarding trainings, and oversee data integrity and productivity rhythms to drive results.

The role requires a detail-oriented, organized, and proactive professional with 2+ years in operations, strong problem solving, and excellent communication.

Qualifications

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team
• Ability to write reports, business correspondence, and procedure manuals
• 2+ years experience in an operations role

Responsibilities

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Hiring and leadership of virtual support staff, and in-house staff if applicable.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Manage the quality of all listing launches and contract to close, including overseeing a virtual professional who completes many of the tasks and creating systems for increased efficiencies and experience.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills

Detail-oriented

Organized

Systematic

Team player

Self-motivated

Leadership

Communication

Problem solving

Flexible

Calm under pressure

Job description

PLACE is seeking an Operations Manager in the United States to lead and optimize core systems, onboarding, and client service with a focus on efficiency and growth. You will manage virtual and in-house staff, own onboarding trainings, and oversee data integrity and productivity rhythms to drive results.

The role requires a detail-oriented, organized, and proactive professional with 2+ years in operations, strong problem solving, and excellent communication.