Real Estate Operations & Systems Lead

PLACE; Vienna (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

PLACE is seeking an Operations Coordinator in Vienna, VA to join a top real estate team. You will build and own the systems that drive client service, communications, marketing, and office operations, while supporting growth through recruiting and onboarding.

You will manage onboarding, training, scheduling, and ensure deadlines are met, working with agents, clients, and vendors to deliver a world-class experience.

Qualifications

• 1+ years in an operations/administrative role.
• Real estate industry experience preferred.
• Proven ability to improve existing systems.
• Excellent attention to detail and organization.
• Strong written and verbal communication.

Responsibilities

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute client events that are done at a high level to drive business referrals.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Develop and improve marketing collaterals whether for printing or social online networking.

Skills

Organization

Systems thinking

Detail-oriented

Team player

Communication

Project ownership

Time management

Calm under pressure

Tech savvy

Social media marketing

Tools

Office suite

Calendaring systems

Brivity

MLS data entry

CRM systems

Job description

PLACE is seeking an Operations Coordinator in Vienna, VA to join a top real estate team. You will build and own the systems that drive client service, communications, marketing, and office operations, while supporting growth through recruiting and onboarding.

You will manage onboarding, training, scheduling, and ensure deadlines are met, working with agents, clients, and vendors to deliver a world-class experience.