Growth-Focused Real Estate Ops Coordinator

PLACE; Billings (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

Full-time in-office role

Job summary

PLACE, based in Montana, seeks an Operations Coordinator to build and own systems for client service, team communication, calendar management, and office operations. You will recruit support, onboard agents, maintain data integrity in Brivity, and drive efficiency across the team.

This full-time, in-office role offers coaching, growth, and bonus opportunities, with a focus on processes, accuracy, and a high-volume, detail-oriented environment.

Qualifications

• Requires prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team.
• 1+ years experience in a real estate operations/administrative role required.
• Active Montana real estate license preferred. If unlicensed, will be required to obtain license within 60 days of start date.

Responsibilities

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute client events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Complete the listing launch and contract to close process for all transactions.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)
• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
• Generate reviews and referrals from clients during and after the transaction.

Skills

Organized

Detail-oriented

Self-motivated

Team player

Leadership

Proactive

Calm under pressure

Social media ambassador

Strong communicator

Education

Real estate license

Tools

Office suite

Brivity

Calendaring systems

Job description

PLACE, based in Montana, seeks an Operations Coordinator to build and own systems for client service, team communication, calendar management, and office operations. You will recruit support, onboard agents, maintain data integrity in Brivity, and drive efficiency across the team.

This full-time, in-office role offers coaching, growth, and bonus opportunities, with a focus on processes, accuracy, and a high-volume, detail-oriented environment.