Operations Leader: Real Estate Systems & Growth

PLACE; Seattle (WA); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Revenue share

Growth share

Vesting

Investing opportunities

Job summary

PLACE in Seattle is seeking an Operations Manager to build and own systems that enhance client service, internal communication, and office efficiency. You will work with our Transaction Coordinator, onboard agents, and maintain a robust operations manual while driving cost savings and process improvements.

You will lead cross-functional workflows, manage social media presence, events, and revenue-sharing opportunities as part of a growth-oriented team that values detail, accountability, and

Qualifications

• 2+ years experience in an operations role in a real estate related field.
• Willing to obtain a real estate license within 90 days of hire.
• Ability to write reports, business correspondence, and procedure manuals.

Responsibilities

• Build, implement, maintain, and own all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Work closely with our full time Transaction Coordinator as the backbone team for the administrative side of our business.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including tracking and holding agents accountable to activities.
• Follow team systems rhythms and inspire a culture of teamwork and productivity.
• Manage the quality of all listing launches and contract to close and ensure the client experience and process is world class.
• Provide a memorable experience for clients through phone, email, text and sometimes in-person communications.
• Own on-line presence and generate reviews and referrals from clients during and after the transaction.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader.
• Maintain a functional and inspirational physical office space to ensure all team agents have what they need.
• Plan and execute client events.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills

Operations management

Systems development

Attention to detail

Communication skills

Leadership

Time management

Team player

Problem solving

Marketing knowledge

Tools

Brivity

Office suite

Calendar systems

Job description

PLACE in Seattle is seeking an Operations Manager to build and own systems that enhance client service, internal communication, and office efficiency. You will work with our Transaction Coordinator, onboard agents, and maintain a robust operations manual while driving cost savings and process improvements.

You will lead cross-functional workflows, manage social media presence, events, and revenue-sharing opportunities as part of a growth-oriented team that values detail, accountability, and