Radiology Patient Access & Scheduling Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking a Patient Service Specialist to be the first point of contact for patients and visitors. You will support front-end operations, including registration, scheduling, financial clearance, and communication, ensuring accuracy and compliance in a busy clinical environment.

The role emphasizes patient-centered service, accurate data capture, insurance verification, and collaboration with care teams to optimize access to care and revenue cycle processes.

Qualifications

• Minimum 3 years of administrative or customer service experience, with at least 1 year in a healthcare or medical office setting preferred.
• High School Diploma or GED (or equivalent experience)

Responsibilities

• Welcome patients and visitors with a professional, courteous, and empathetic approach.
• Manage patient check-in/out processes efficiently while ensuring accurate identification using two identifiers.
• Proactively communicate wait times, delays, and updates to patients.
• Coordinate referrals, diagnostic testing, and follow-up visits in line with clinic protocols.
• Verify and update patient demographic and insurance information using open-ended questioning techniques.
• Collect co-pays, deductibles, and outstanding balances in accordance with policy.
• Prepare patient charts and records for upcoming visits, and ensure accurate documentation in the EMR.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Administrative Experience

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking a Patient Service Specialist to be the first point of contact for patients and visitors. You will support front-end operations, including registration, scheduling, financial clearance, and communication, ensuring accuracy and compliance in a busy clinical environment.

The role emphasizes patient-centered service, accurate data capture, insurance verification, and collaboration with care teams to optimize access to care and revenue cycle processes.