Patient Services & Scheduling Specialist

Tnafp; Tennessee; On-site; USD 42,000 - 64,000; Full time

Job summary

Vanderbilt Health is seeking an organized administrative professional to support front desk operations across outpatient clinics in Nashville, TN. You will welcome patients, schedule visits, verify insurance, and ensure accurate data entry with HIPAA-compliant practices.

This role emphasizes compassionate customer service, collaboration with clinical teams, and efficient use of EPIC and VAS systems to maintain smooth patient flow and reliable billing processes.

Qualifications

• High School Diploma or GED is required or equivalent.
• Experience in healthcare administrative roles is preferred.
• Strong communication and data-entry skills are essential.

Responsibilities

• Conducts patient check-in and check-out.
• Manages reception area and welcome devices for patient engagement.
• Schedules appointments and communicates with patients clearly.
• Provides excellent customer service and de-escalates issues.
• Verifies insurance and handles billing-related tasks to support accurate payments.
• Ensures HIPAA compliance in all forms and records.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health is seeking an organized administrative professional to support front desk operations across outpatient clinics in Nashville, TN. You will welcome patients, schedule visits, verify insurance, and ensure accurate data entry with HIPAA-compliant practices.

This role emphasizes compassionate customer service, collaboration with clinical teams, and efficient use of EPIC and VAS systems to maintain smooth patient flow and reliable billing processes.