Patient Access & Scheduling Specialist

Montgomery College; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to provide front-line patient support before, during, or after appointments. You will help navigate scheduling across services, coordinate with outside facilities, and ensure smooth registration and workflow.

The role emphasizes strong patient communication, proficient use of the patient portal, and adherence to clinic procedures to support efficient care delivery.

Qualifications

• Minimum 1 year of relevant healthcare or front-office experience.
• High School Diploma or GED required.
• Ability to navigate multiple computer systems and deliver excellent service.

Responsibilities

• Schedules appointments and procedures through clinical communication and patient portals.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities for pre-appointment orders and consults.
• Communicates with patients via portal and routes inquiries appropriately.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to provide front-line patient support before, during, or after appointments. You will help navigate scheduling across services, coordinate with outside facilities, and ensure smooth registration and workflow.

The role emphasizes strong patient communication, proficient use of the patient portal, and adherence to clinic procedures to support efficient care delivery.