Patient Services & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to provide service to patients before, during or after appointments, ensuring smooth workflow and effective use of technology. You will handle scheduling, registration, and coordination with outside facilities while communicating with patients via the portal.

This role supports the GI/CHN Admin Staff in Vanderbilt General Gastroenterology, emphasizing teamwork, accuracy, and patient-centered care in a busy clinical

Qualifications

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are received.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment & Procedural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to provide service to patients before, during or after appointments, ensuring smooth workflow and effective use of technology. You will handle scheduling, registration, and coordination with outside facilities while communicating with patients via the portal.

This role supports the GI/CHN Admin Staff in Vanderbilt General Gastroenterology, emphasizing teamwork, accuracy, and patient-centered care in a busy clinical