Patient Experience & Scheduling Specialist

3M HEALTHCARE; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Vanderbilt Health, based in Nashville, TN, seeks an Associate Patient Service Specialist to provide front-line patient support before, during, and after appointments. You will help navigate scheduling across services, coordinate registrations, and maintain effective communication with patients and external facilities.

Join a health system focused on teamwork, technology-enabled care, and compassionate service, with opportunities for professional growth and comprehensive benefits.

Qualifications

• Proven experience in front-line patient service is preferred.
• Ability to coordinate patient appointments and relate with multiple services.
• Familiarity with hospital computer systems and patient portals.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are ready.
• Communicates with patients through the patient portal and directs as needed.
• Performs duties with professional administrative support to ensure efficient workflow.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Procedural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health, based in Nashville, TN, seeks an Associate Patient Service Specialist to provide front-line patient support before, during, and after appointments. You will help navigate scheduling across services, coordinate registrations, and maintain effective communication with patients and external facilities.

Join a health system focused on teamwork, technology-enabled care, and compassionate service, with opportunities for professional growth and comprehensive benefits.