Patient Access & Care Coordination Specialist

NBSTSA; Tennessee; On-site; USD 32,000 - 45,000; Full time

Job summary

Vanderbilt Health is seeking an administrative professional to support primary care operations. The role involves patient check-in/check-out, scheduling, and managing the reception area to ensure smooth workflows.

You will assist with insurance verification and billing while upholding HIPAA standards. The position requires effective communication, compassionate service, and the ability to coordinate with clinical teams across the care continuum.

Qualifications

• Customer service excellence in a healthcare setting.
• Ability to schedule and manage patient flow.
• Familiarity with HIPAA and billing processes.

Responsibilities

• Check-in and check-out patients.
• Manage reception area and patient engagement systems.
• Schedule appointments and communicate with patients.
• Provide customer service and de-escalate when needed.
• Verify insurance, collect payments, and ensure correct billing.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an administrative professional to support primary care operations. The role involves patient check-in/check-out, scheduling, and managing the reception area to ensure smooth workflows.

You will assist with insurance verification and billing while upholding HIPAA standards. The position requires effective communication, compassionate service, and the ability to coordinate with clinical teams across the care continuum.