Pulmonary Front Desk & Patient Experience Specialist

Jefferson Health Plans; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition Assistance

Vision Insurance

Job summary

Jefferson Health Plans in Langhorne, PA is seeking a Patient Services Associate I to front-desk responsibilities in an outpatient practice. You will verify insurance, referrals, and patient demographics, greet patients, and help ensure a smooth flow of visits while maintaining HIPAA compliance.

This role emphasizes courteous service, accurate data entry in EPIC, and collaboration with team members to address patient and provider concerns promptly.

Qualifications

• Must communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous patient communication

Patient interaction

Multitasking under pressure

Confidentiality of patient information

Tools

EPIC

Job description

Jefferson Health Plans in Langhorne, PA is seeking a Patient Services Associate I to front-desk responsibilities in an outpatient practice. You will verify insurance, referrals, and patient demographics, greet patients, and help ensure a smooth flow of visits while maintaining HIPAA compliance.

This role emphasizes courteous service, accurate data entry in EPIC, and collaboration with team members to address patient and provider concerns promptly.