Neurosurgery Front Desk & Patient Experience Associate

Jefferson Health; Langhorne (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health in Langhorne, PA seeks a Patient Services Associate I to enhance the patient experience by efficiently processing check-in/check-out and scheduling using EPIC. The PSA I verifies insurance and demographics while ensuring courteous, professional service at the front desk of an outpatient practice.

The role emphasizes HIPAA compliance and maintaining smooth patient flow, with responsibilities spanning greeting patients, coordinating with staff, and addressing concerns as needed.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

HIPAA compliance

Multitasking

Communication skills

Job description

Jefferson Health in Langhorne, PA seeks a Patient Services Associate I to enhance the patient experience by efficiently processing check-in/check-out and scheduling using EPIC. The PSA I verifies insurance and demographics while ensuring courteous, professional service at the front desk of an outpatient practice.

The role emphasizes HIPAA compliance and maintaining smooth patient flow, with responsibilities spanning greeting patients, coordinating with staff, and addressing concerns as needed.