Patient Experience Advocate II — Check-In & Front Desk

Jefferson Health; Langhorne (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Jefferson University Physicians in Langhorne, PA is seeking a Patient Services Associate II to enhance patient and visitor experience by courteously processing arrival and departure activities and verifying insurance, referrals, and demographics.

The role emphasizes providing a prompt and courteous Jefferson Experience, handling check-in/check-out via EPIC, arranging appointments, obtaining pre-certifications for procedures, and maintaining efficient flow through the practice while upholding

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Skills

Customer service

HIPAA knowledge

Data entry

Multi-tasking

Communication skills

Education

HS Diploma or equivalent

Tools

EPIC software

Job description

Jefferson University Physicians in Langhorne, PA is seeking a Patient Services Associate II to enhance patient and visitor experience by courteously processing arrival and departure activities and verifying insurance, referrals, and demographics.

The role emphasizes providing a prompt and courteous Jefferson Experience, handling check-in/check-out via EPIC, arranging appointments, obtaining pre-certifications for procedures, and maintaining efficient flow through the practice while upholding