Front Desk Patient Experience Specialist

Jefferson Health; Warrington Township (Bucks County); On-site; USD 21,000 - 28,000; Full time

Job summary

Jefferson Health in Warrington, PA is seeking a Patient Services Associate I to greet patients, process arrivals and departures, verify demographics and referrals, and schedule appointments.

The role emphasizes HIPAA privacy, courteous service, and maintaining an efficient flow to examination rooms, primarily at the front desk of an outpatient practice.

Experience with EPIC is a plus; strong communication and ability to multitask under pressure are essential.

Qualifications

• Ability to communicate courteously with patients and visitors.
• Experience processing check-in/check-out and scheduling.
• Familiarity with EPIC electronic health record system.
• Commitment to HIPAA privacy and security.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.

Skills

Customer service

HIPAA compliance

Verbal communication

Multitasking

Tools

EPIC

Job description

Jefferson Health in Warrington, PA is seeking a Patient Services Associate I to greet patients, process arrivals and departures, verify demographics and referrals, and schedule appointments.

The role emphasizes HIPAA privacy, courteous service, and maintaining an efficient flow to examination rooms, primarily at the front desk of an outpatient practice.

Experience with EPIC is a plus; strong communication and ability to multitask under pressure are essential.