Front Desk Patient Services Associate I – Experience

Jefferson Health; Horsham (PA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Retirement plans

Tuition assistance

Job summary

Jefferson Health in Horsham, PA, is seeking a Patient Services Associate I to enhance the patient experience at the front desk of an outpatient practice. You will verify insurance, referrals, and patient demographics, and process arrival and departure activities to ensure smooth flow to exam rooms.

You will greet patients professionally, schedule via EPIC, and support the Jefferson Experience by upholding HIPAA standards and responsive service to patients and visitors across the care team.

Qualifications

• Must communicate courteously with patients/visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.
• Compliance with HIPAA privacy and security requirements.

Responsibilities

• Process check-in and check-out and schedule appointments via EPIC.
• Greet patients/visitors in a professional manner, in person or by phone.
• Maintain efficient flow of the practice and escalate concerns as needed.
• Ensure compliance with applicable regulations and company policies.

Skills

Courtesy communication

Multitasking

Confidentiality

HIPAA awareness

Customer service

Tools

EPIC

Job description

Jefferson Health in Horsham, PA, is seeking a Patient Services Associate I to enhance the patient experience at the front desk of an outpatient practice. You will verify insurance, referrals, and patient demographics, and process arrival and departure activities to ensure smooth flow to exam rooms.

You will greet patients professionally, schedule via EPIC, and support the Jefferson Experience by upholding HIPAA standards and responsive service to patients and visitors across the care team.