Front Desk Patient Services Associate - Pulmonary

Jefferson Health; Langhorne (Bucks County); On-site; USD 38,000 - 42,000; Full time

Job summary

Jefferson Health in Langhorne, PA seeks a Patient Services Associate I to provide courteous, professional front desk support, verify insurance and demographics, and help maintain smooth patient flow within outpatient settings.

The role emphasizes delivering the Jefferson Experience through prompt service, accurate data verification, and strong patient interactions at the practice/department front desk.

Qualifications

• Must communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Confidentiality

Multitasking

Customer service

Tools

EPIC

Job description

Jefferson Health in Langhorne, PA seeks a Patient Services Associate I to provide courteous, professional front desk support, verify insurance and demographics, and help maintain smooth patient flow within outpatient settings.

The role emphasizes delivering the Jefferson Experience through prompt service, accurate data verification, and strong patient interactions at the practice/department front desk.