Patient Services Associate I - Front Desk & Experience

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Disability coverage (short/long-term)

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate I to handle front desk duties in an outpatient setting. You will verify insurance, referrals, and patient demographics while ensuring a smooth patient arrival and departure process could work at the Albert Einstein Medical Center location.

You will greet patients, manage check-in/out, and coordinate scheduling in EPIC, upholding HIPAA and privacy standards to maintain an efficient patient flow.

Qualifications

• Ability to communicate courteously with patients and visitors.
• Willingness to provide a positive Jefferson Experience for all patients and visitors.
• Ability to multitask and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with coworkers, visitors, and staff in line with Jefferson values.
• Processes check in/check out and schedules appointments via EPIC.
• Greets patients/visitors professionally in person or by phone.
• Maintains efficient flow of practice and escalates concerns when needed.
• Adheres to HIPAA privacy and security requirements and regulatory standards.

Skills

Courteous communication

Patient-focused service

Multitasking under pressure

Maintaining confidentiality

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to handle front desk duties in an outpatient setting. You will verify insurance, referrals, and patient demographics while ensuring a smooth patient arrival and departure process could work at the Albert Einstein Medical Center location.

You will greet patients, manage check-in/out, and coordinate scheduling in EPIC, upholding HIPAA and privacy standards to maintain an efficient patient flow.