Front Desk Patient Services Associate – Outpatient

Jefferson Health; Pennsylvania; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Life and AD&D insurance

Short- and long-term disability

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate I to join our front desk team in Langhorne, PA. The role focuses on processing arrivals and departures, verifying insurance, referrals, and demographics while delivering the Jefferson Experience to patients and visitors.

The PSA I role emphasizes prompt, courteous service and efficient patient flow to examination rooms, with adherence to privacy standards and regulatory requirements. A strong communicator is essential.

Qualifications

• Ability to communicate courteously with patients and/or visitors.
• Commitment to providing a positive Jefferson Experience for all patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Processes check in and check out, scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Communication

Multitasking

Confidentiality

Job description

Jefferson Health is seeking a Patient Services Associate I to join our front desk team in Langhorne, PA. The role focuses on processing arrivals and departures, verifying insurance, referrals, and demographics while delivering the Jefferson Experience to patients and visitors.

The PSA I role emphasizes prompt, courteous service and efficient patient flow to examination rooms, with adherence to privacy standards and regulatory requirements. A strong communicator is essential.