Public Services Front Desk & Eligibility Assistant

DFR; New Castle (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Knowledge Services in New Castle, Indiana, is seeking an Eligibility Assistant to provide front desk support for the FSSA Division of Family Resources. You will welcome visitors, collect paperwork, answer calls, and help clients applying for TANF, SNAP, and Medicaid.

This long-term role offers a 37.5-hour week, a $15.00 hourly wage, paid time off, and benefits. You will work with office staff and state personnel to process applications and maintain case files while delivering exceptional

Qualifications

• Desire to help others and provide friendly service.
• Strong customer service background and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Calmly manage conflicts and multi-task in a busy front-office setting.
• Reliability and dependability in day-to-day tasks.
• Previous experience in roles such as Customer Service Representative, Cashier, Clerk, Administrative Assistant or Receptionist.

Responsibilities

• Welcome all on-site visitors and determine the nature of business.
• Review client information for accuracy and assist with applications.
• Answer and direct incoming calls and maintain daily activity reports.
• Schedule client appointments and scan documents into client files.
• Provide general office support and customer service to clients and staff.
• Maintain fax machines and copier functions and assist with computer applications.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Conflict resolution

Multitasking

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services in New Castle, Indiana, is seeking an Eligibility Assistant to provide front desk support for the FSSA Division of Family Resources. You will welcome visitors, collect paperwork, answer calls, and help clients applying for TANF, SNAP, and Medicaid.

This long-term role offers a 37.5-hour week, a $15.00 hourly wage, paid time off, and benefits. You will work with office staff and state personnel to process applications and maintain case files while delivering exceptional