Public Assistance Eligibility Assistant – Front Desk Support

DFR; Greensburg (IN); On-site; USD 16,000 - 23,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant in Greensburg, IN to support the DFR with front-desk duties, client intake, and paperwork processing for TANF, SNAP, and Medicaid. You will interact with clients, staff, and the public, while ensuring accuracy and confidentiality.

The role provides 37.5-hour weeks, 8:00 AM–4:30 PM, with a wage of $14.00/hr and benefits. Training and ongoing support are provided in a mission-driven environment.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Helpful attitude

Customer service

Confidentiality

Multi task

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Greensburg, IN to support the DFR with front-desk duties, client intake, and paperwork processing for TANF, SNAP, and Medicaid. You will interact with clients, staff, and the public, while ensuring accuracy and confidentiality.

The role provides 37.5-hour weeks, 8:00 AM–4:30 PM, with a wage of $14.00/hr and benefits. Training and ongoing support are provided in a mission-driven environment.