Front Desk Eligibility Assistant - Serve Your Community

Knowledge Services; Winamac (IN); On-site; USD 19,000 - 29,000; Full time

Job summary

Knowledge Services in Winamac, Indiana, is hiring an Eligibility Assistant to support DFR programs like TANF, SNAP, and Medicaid. You will greet clients, collect paperwork, and assist case workers with applications and routine tasks in a friendly, service-oriented environment.

The role emphasizes confidentiality, accuracy, and strong customer service skills. Expect a 37.5-hour work week, Monday–Friday, with competitive benefits and opportunities to grow within a long-term community-focused team.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is preferred.
• Commitment to confidentiality and professionalism.

Responsibilities

• Welcome on-site visitors and determine the purpose of visit.
• Review client information for accuracy.
• Assist with computer applications and scheduling.
• Scan documents into client files and maintain records.
• Answer and direct incoming calls; support daily activity reports.
• Deliver outstanding customer service to clients.

Skills

Desire to help others

Strong customer service

Confidentiality

Handle conflict calmly

Reliable and dependable

Multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services in Winamac, Indiana, is hiring an Eligibility Assistant to support DFR programs like TANF, SNAP, and Medicaid. You will greet clients, collect paperwork, and assist case workers with applications and routine tasks in a friendly, service-oriented environment.

The role emphasizes confidentiality, accuracy, and strong customer service skills. Expect a 37.5-hour work week, Monday–Friday, with competitive benefits and opportunities to grow within a long-term community-focused team.