Public Benefits Eligibility Assistant (Front Desk)

DFR; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Job summary

Knowledge Services is hiring an Eligibility Assistant in Indianapolis to support the FSSA Division of Family Resources. You will greet visitors, verify information, assist with applications, and coordinate scheduling while ensuring high-quality customer service.

The role focuses on processing eligibility documentation for TANF, SNAP, and Medicaid, with a 37.5-hour work week and competitive hourly pay. Knowledge Services emphasizes integrity and service in daily duties.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Experience as CSR, cashier, clerk, admin assistant, receptionist, or front desk desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Multi-tasking

Confidentiality

Calm under pressure

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services is hiring an Eligibility Assistant in Indianapolis to support the FSSA Division of Family Resources. You will greet visitors, verify information, assist with applications, and coordinate scheduling while ensuring high-quality customer service.

The role focuses on processing eligibility documentation for TANF, SNAP, and Medicaid, with a 37.5-hour work week and competitive hourly pay. Knowledge Services emphasizes integrity and service in daily duties.