Public Benefits Eligibility Assistant

DFR; Winamac (IN); On-site; USD 16,000 - 23,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Winamac, Indiana. This role will provide front desk services, collect documents, assist clients applying for public assistance, and coordinate with case workers.

The position emphasizes customer service and accurate processing of applications. The role supports programs such as TANF, SNAP, and Medicaid, with a 37.5-hour work week, weekday schedule, and a wage of $14.00 per hour.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Conflict resolution

Multi-tasking

Reliability

Public interaction

Stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Winamac, Indiana. This role will provide front desk services, collect documents, assist clients applying for public assistance, and coordinate with case workers.

The position emphasizes customer service and accurate processing of applications. The role supports programs such as TANF, SNAP, and Medicaid, with a 37.5-hour work week, weekday schedule, and a wage of $14.00 per hour.