Public Services Assistant II — Front Desk & Community Help

Akron-Summit-County-Public-Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a Public Service Assistant II at the Northwest Akron Branch in Akron, OH. This full-time position provides in-person customer service at the public desk, assists with materials, reference questions, and technology use, and supports circulation and supplies management.

Requirements include a high school diploma with some college coursework or an Associate’s degree, strong customer service skills, and the ability to lift equipment and navigate

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
• Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet) and push Library materials carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Communication

Reference assistance

Tech literacy

Material organization

Computer skills

Education

High school diploma or equivalent

Some college coursework

Associate’s degree

Bachelor’s degree (preferred)

Tools

Library databases

Internet research

Job description

The Akron-Summit County Public Library is hiring a Public Service Assistant II at the Northwest Akron Branch in Akron, OH. This full-time position provides in-person customer service at the public desk, assists with materials, reference questions, and technology use, and supports circulation and supplies management.

Requirements include a high school diploma with some college coursework or an Associate’s degree, strong customer service skills, and the ability to lift equipment and navigate