Public Library Service Desk Associate

Akron Library; Akron, Northern (OH, KY); Híbrido; USD 21 000 - 22 000; Tempo integral

Resumo da oferta

The Akron-Summit County Public Library is hiring a Public Services Assistant II at the Northwest Akron Branch to support daily operations and assist patrons at the service desk. This full-time role includes evenings, Saturdays, and main library coverage and requires strong interaction with customers.

Requirements include a high school diploma or equivalent with some college coursework or an Associates degree, plus knowledge of library materials and services, intellectual freedom principles, and

Qualificações

• High school diploma or equivalent with some college coursework or Associates degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.

Responsabilidades

• Greets customers at the service desk in a friendly, helpful manner.
• Assists customers in selecting and using Library materials and resources.
• Answers reference questions and directs patrons to additional resources as needed.
• Assists users with Library technology and databases; provides instruction when appropriate.
• Performs opening/closing routines and routine circulation/desk coverage.

Conhecimentos

Customer service

Communication

Computer skills

Reference assistance

Formação académica

High school diploma or equivalent

Associates degree

Bachelors degree preferred

Ferramentas

Library catalog systems

Internet databases

Descrição da oferta de emprego

The Akron-Summit County Public Library is hiring a Public Services Assistant II at the Northwest Akron Branch to support daily operations and assist patrons at the service desk. This full-time role includes evenings, Saturdays, and main library coverage and requires strong interaction with customers.

Requirements include a high school diploma or equivalent with some college coursework or an Associates degree, plus knowledge of library materials and services, intellectual freedom principles, and