Community-Focused Public Library Assistant II

Akron-Summit County Public Library; Akron (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a full-time Public Service Assistant II at the Northwest Akron Branch to support learning, information services, and programs for all ages. The role requires frequent in-person interaction at the public service desk, assisting with material selection, reference questions, and library technology use.

Requirements include a high school diploma or equivalent with some college coursework or an associate degree; preferred is a bachelor’s degree and

Qualifications

• High school diploma or equivalent with some college coursework or an Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Ability to lift light objects (less than 25 pounds) and push Library materials carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.

Responsibilities

• Greets customers at the public service desk.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions and directs to resources as needed.
• Assists customers in using Library technology and provides instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.

Skills

Customer service

Interpersonal communication

Education

High school diploma or equivalent with some college

Associate’s degree

Job description

The Akron-Summit County Public Library is hiring a full-time Public Service Assistant II at the Northwest Akron Branch to support learning, information services, and programs for all ages. The role requires frequent in-person interaction at the public service desk, assisting with material selection, reference questions, and library technology use.

Requirements include a high school diploma or equivalent with some college coursework or an associate degree; preferred is a bachelor’s degree and