Public Services Assistant II: Library Help & Service

Akron Library; Akron, Northern (OH, KY); Hybrid; USD 31,000 - 34,000; Full time

Job summary

Akron-Summit County Public Library in Akron, OH seeks a Public Services Assistant II at the Kenmore Branch to support our mission of providing resources for learning, leisure, and community life. The role is full-time (37.5 hours weekly), including evenings, Saturdays, and Sundays at Main Library in Downtown Akron.

Flexibility for a public-facing desk role is required. The PSA II will assist customers, manage materials, answer reference questions, and help users with library technology and

Qualifications

• High school diploma or equivalent with some college coursework or an Associate's degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Ability to pass criminal background and education verification check screenings.

Responsibilities

• Greets customers at the public service desk.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library's policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Reference assistance

Interpersonal skills

Library materials knowledge

Education

High school diploma or equivalent with some college coursework or Associate's degree

Bachelor’s degree (Preferred)

Tools

Library databases

Library software

Job description

Akron-Summit County Public Library in Akron, OH seeks a Public Services Assistant II at the Kenmore Branch to support our mission of providing resources for learning, leisure, and community life. The role is full-time (37.5 hours weekly), including evenings, Saturdays, and Sundays at Main Library in Downtown Akron.

Flexibility for a public-facing desk role is required. The PSA II will assist customers, manage materials, answer reference questions, and help users with library technology and