Public Services Assistant II - Customer-Facing Library Pro

Akron-Summit County Public Library; Uniontown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a full-time Public Service Assistant II at the Green Branch to support our mission of providing resources for learning, information services, meeting spaces, and programs for all ages.

The PSA II works at least 75% of the workday at the public service desk, greeting customers, assisting with materials, answering varied reference questions, guiding users to library databases, and handling transactions and daily routines.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to use a computer and job-related software or systems applicable to the essential functions of the job.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Computer literacy

Interpersonal skills

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Library databases

Job description

The Akron-Summit County Public Library is hiring a full-time Public Service Assistant II at the Green Branch to support our mission of providing resources for learning, information services, meeting spaces, and programs for all ages.

The PSA II works at least 75% of the workday at the public service desk, greeting customers, assisting with materials, answering varied reference questions, guiding users to library databases, and handling transactions and daily routines.