Public Services Assistant II (Northwest Akron)

Akron Library; Akron, Northern (OH, KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

The Akron-Summit County Public Library is hiring a Public Services Assistant II at the Northwest Akron Branch to support daily operations and assist patrons at the service desk. This full-time role includes evenings, Saturdays, and main library coverage and requires strong interaction with customers.

Requirements include a high school diploma or equivalent with some college coursework or an Associates degree, plus knowledge of library materials and services, intellectual freedom principles, and

Qualifications

• High school diploma or equivalent with some college coursework or Associates degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.

Responsibilities

• Greets customers at the service desk in a friendly, helpful manner.
• Assists customers in selecting and using Library materials and resources.
• Answers reference questions and directs patrons to additional resources as needed.
• Assists users with Library technology and databases; provides instruction when appropriate.
• Performs opening/closing routines and routine circulation/desk coverage.

Skills

Customer service

Communication

Computer skills

Reference assistance

Education

High school diploma or equivalent

Associates degree

Bachelors degree preferred

Tools

Library catalog systems

Internet databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant II (Northwest Akron)

Full Time Paraprofessionals Northwest Akron, Akron, OH, US

3 days ago Requisition ID: 1170

Salary Range: $15.68 To $15.68 Annually

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a full-time (37.5 hours per week, including evenings, Saturdays, and Main Library in Downtown Akron on Sundays) Public Service Assistant II (PSA II) at the Northwest Akron Branch to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The PSA II works at least 75% of the workday at the public service desk interacting with customers and coworkers in a role that requires frequent in-person interactions and communication and:

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER