Customer-Focused Public Library Assistant II

Akron-Summit-County-Public-Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Akron-Summit County Public Library in Akron, OH, is seeking a Public Service Assistant II at the Kenmore Branch. This full-time role covers 37.5 hours weekly, including evenings, Saturdays, and Sundays at the Main Library in Downtown Akron.

The PSA II supports learning, information services, meeting spaces, and programs for all ages at the desk and across branches. Required: a high school diploma or equivalent with some college coursework or an Associate's degree.

Qualifications

• High school diploma or equivalent with some college coursework or an Associate's degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
• Ability to lift light objects (less than 25 pounds) and carry them short distances and push Library materials carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.
• Preferred: Bachelor's degree. Library work experience.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library's policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Computer literacy

Material handling

Reference assistance

Polite communication

Education

High school diploma or equivalent

Some college coursework

Associate's degree

Bachelor's degree (preferred)

Job description

Akron-Summit County Public Library in Akron, OH, is seeking a Public Service Assistant II at the Kenmore Branch. This full-time role covers 37.5 hours weekly, including evenings, Saturdays, and Sundays at the Main Library in Downtown Akron.

The PSA II supports learning, information services, meeting spaces, and programs for all ages at the desk and across branches. Required: a high school diploma or equivalent with some college coursework or an Associate's degree.