Library Services Assistant II — Customer-Focused Impact

Akron-Summit-County-Public-Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid vacation and sick leave

11 paid holidays

Voluntary benefits (health, dental, &-

Life insurance

OPERS retirement

Job summary

Akron-Summit County Public Library is seeking a Public Service Assistant II at the Goodyear Branch in Akron, OH. This is a full-time role (37.5 hours weekly) with evenings and weekends, primarily at the public service desk to help library users with materials, reference questions, and technology.

The position requires a high school diploma or equivalent plus some college coursework or an Associate’s degree, plus strong customer service and basic computer skills.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
• Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Physical ability

Education

High school diploma or equivalent

Some college coursework

Associate’s degree

Job description

Akron-Summit County Public Library is seeking a Public Service Assistant II at the Goodyear Branch in Akron, OH. This is a full-time role (37.5 hours weekly) with evenings and weekends, primarily at the public service desk to help library users with materials, reference questions, and technology.

The position requires a high school diploma or equivalent plus some college coursework or an Associate’s degree, plus strong customer service and basic computer skills.