Public Services Aide: Help Residents with Applications

State of Michigan; Battle Creek (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to help Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers understand services and online options, contributing to accurate and timely service delivery.

The role carries full-time hours with a focus on customer service, organization, and compliance with state requirements.

Qualifications

• Educational level typically acquired through completion of high school.
• Level 6: no specific type or amount of experience required.
• Level 7: one year of experience equivalent to a Department of State Aide 6.
• Level 8: two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Review requests and check eligibility.
• Process a variety of transactions and answer questions.
• Help Michigan residents understand services and online options.
• Maintain organization and ensure tasks are completed accurately and on time.

Skills

Customer service

Organized

Education

High school diploma

Job description

State of Michigan is seeking a Department of State Aide to help Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers understand services and online options, contributing to accurate and timely service delivery.

The role carries full-time hours with a focus on customer service, organization, and compliance with state requirements.