Resident Services Specialist

State of Michigan; Lapeer (MI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

State benefits

Job summary

The State of Michigan is seeking a full-time Department of State Aide to assist Michigan residents with eligibility reviews, document checks, and processing of applications. You will answer questions, guide customers through services, and help them navigate online options.

The role emphasizes accuracy, organization, and timely completion of tasks, with occasional travel for relief assignments. A high school diploma and civil service progression are typical.

Qualifications

• Education level typically completed through high school.
• 6 Level - No specific type or amount is required.
• 7 Level - One year of experience equivalent to a Department of State Aide 6.
• E8 Level - Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Review Michigan residents' requests and check eligibility.
• Process a variety of transactions and answer questions.
• Help customers understand different services and online options.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Education

High school diploma

Job description

The State of Michigan is seeking a full-time Department of State Aide to assist Michigan residents with eligibility reviews, document checks, and processing of applications. You will answer questions, guide customers through services, and help them navigate online options.

The role emphasizes accuracy, organization, and timely completion of tasks, with occasional travel for relief assignments. A high school diploma and civil service progression are typical.