Public Services Aide — Customer Help & Eligibility

State of Michigan; Westland (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Michigan – Department of State in Westland is seeking a Department Aide to assist Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet all requirements. You will process transactions, answer questions, and help customers understand available services and online options.

This full-time role requires a 40+ hour work week with occasional travel to other branch offices.

Qualifications

• Educational level typically acquired through completion of high school.
• No specific type or amount of experience required for Aide 6.
• One year of experience equivalent to a Department of State Aide 6 for Aide 7.
• Two years of experience equivalent to a Department State Aide 7 for Aide E8.

Responsibilities

• Review requests, check eligibility, and ensure applications meet requirements.
• Process a variety of transactions, answer questions, and help customers understand services and online options.

Education

High school diploma

Job description

State of Michigan – Department of State in Westland is seeking a Department Aide to assist Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet all requirements. You will process transactions, answer questions, and help customers understand available services and online options.

This full-time role requires a 40+ hour work week with occasional travel to other branch offices.