Resident Services Aide — Help Residents & Verify Eligibility

State of Michigan; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

State employee benefits

Job summary

State of Michigan is hiring a Department Aide to work directly with Michigan residents. You will review requests, check eligibility, and ensure applications meet requirements, while processing transactions and answering questions about services and online options.

The role requires strong organization and accuracy, with a commitment to timely completion and meaningful community service. It is a full-time position with state benefits; occasional travel to branch offices may be required.

Qualifications

• High school education typical.
• Experience levels required include Level 6, Level 7 (1 year), or E8 (2 years with prior levels) as outlined by Civil Service structure.

Responsibilities

• Review requests and determine eligibility for different programs.
• Process transactions and answer resident questions about services and online options.
• Help residents understand and navigate state services while remaining organized and accurate.

Education

High school diploma

Job description

State of Michigan is hiring a Department Aide to work directly with Michigan residents. You will review requests, check eligibility, and ensure applications meet requirements, while processing transactions and answering questions about services and online options.

The role requires strong organization and accuracy, with a commitment to timely completion and meaningful community service. It is a full-time position with state benefits; occasional travel to branch offices may be required.