Public Service Specialist - DMV Customer Advocate

MaineGuide; Kennebunk (ME); Hybrid; USD 29,000 - 32,000; Full time

Job summary

The Department of the Secretary of State's Bureau of Motor Vehicles in Maine seeks a Customer Representative Specialist to deliver direct, in-person service to the public at a high-volume counter.

You will process licenses, IDs, vehicle registrations, and related services, answering questions and resolving issues with professionalism and accuracy. This role emphasizes customer-focus and teamwork.

Qualifications

• Proven ability to provide courteous, accurate service in a fast-paced public setting.
• Experience handling a high volume of customer interactions.
• Strong written and verbal communication and conflict resolution skills.

Responsibilities

• Deliver exceptional customer service for motor vehicle services.
• Review and verify documentation for licenses, IDs, and registrations.
• Respond to inquiries regarding licensing and registration requirements.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Job description

The Department of the Secretary of State's Bureau of Motor Vehicles in Maine seeks a Customer Representative Specialist to deliver direct, in-person service to the public at a high-volume counter.

You will process licenses, IDs, vehicle registrations, and related services, answering questions and resolving issues with professionalism and accuracy. This role emphasizes customer-focus and teamwork.