Public Service Customer Specialist — DMV Frontline

State-of-Maine; Kennebunk (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Deferred compensation

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Kennebunk, Maine, seeks a Customer Representative Specialist. You will front-line serve the public with licenses, IDs, and registrations, handle inquiries, collect fees, and verify documents with accuracy and care.

We value teamwork, adaptability, and clear communication as you navigate high volumes and evolving procedures. This role offers robust benefits and a supportive work-life balance.

Qualifications

• Proven ability to provide courteous, accurate service in a fast-paced setting.
• The ability to apply procedures, follow standard processes, and use independent decision-making.
• Ability to deal effectively with customers and remain composed under pressure.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing licenses, IDs, and registrations.
• Respond to customer inquiries regarding licensing laws, requirements, and services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of customer interactions monthly.

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Kennebunk, Maine, seeks a Customer Representative Specialist. You will front-line serve the public with licenses, IDs, and registrations, handle inquiries, collect fees, and verify documents with accuracy and care.

We value teamwork, adaptability, and clear communication as you navigate high volumes and evolving procedures. This role offers robust benefits and a supportive work-life balance.