Frontline DMV Customer Service Specialist

State; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

12 sick days

Vacation leave

Health benefits

Retirement plan

Gym membership reimbursement

Flexible spending accounts

Parental leave

Job summary

The Maine Department of the Secretary of State, Bureau of Motor Vehicles in Rockland, Maine, seeks a Customer Representative Specialist to deliver in-person service for licenses, IDs, and registrations. Ideal candidates excel in high-volume, customer-focused environments and communicate clearly while maintaining accuracy and professionalism.

This role requires teamwork and adaptability. Responsibilities include processing transactions, answering questions, and resolving issues while ensuring a

Qualifications

• Customer service experience in a fast-paced public setting.
• Ability to explain rules clearly and accurately.
• Proven accuracy in handling documentation and transactions.

Responsibilities

• Deliver exceptional customer service for motor vehicle services.
• Review and verify documents for licenses, IDs, registrations.
• Respond to inquiries about licensing, registrations, and services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

The Maine Department of the Secretary of State, Bureau of Motor Vehicles in Rockland, Maine, seeks a Customer Representative Specialist to deliver in-person service for licenses, IDs, and registrations. Ideal candidates excel in high-volume, customer-focused environments and communicate clearly while maintaining accuracy and professionalism.

This role requires teamwork and adaptability. Responsibilities include processing transactions, answering questions, and resolving issues while ensuring a