DMV Customer Experience Specialist

State; Kennebunk (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

13 paid holidays

Vacation leave

Retirement plan

Gym reimbursement

Parental leave

Job summary

State of Maine’s Bureau of Motor Vehicles seeks a Customer Representative Specialist to provide frontline, in-person service handling licenses, IDs, registrations, and related services. You will interact with the public at the counter and over the phone, ensuring accurate, courteous assistance with a focus on efficiency.

This role requires strong communication, attention to detail, and adaptability in a fast-paced environment.

Qualifications

• Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting.
• Ability to handle large numbers of customer interactions with composure and professionalism.
• Strong written and verbal communication to explain rules and processes clearly.

Responsibilities

• Deliver exceptional customer service for motor vehicle services.
• Review and verify documents for licenses, IDs, registrations, titles, and other BMV services.
• Answer inquiries about licensing laws, registration requirements, and BMV processes.
• Collect fees accurately and process transactions.

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

State of Maine’s Bureau of Motor Vehicles seeks a Customer Representative Specialist to provide frontline, in-person service handling licenses, IDs, registrations, and related services. You will interact with the public at the counter and over the phone, ensuring accurate, courteous assistance with a focus on efficiency.

This role requires strong communication, attention to detail, and adaptability in a fast-paced environment.