Frontline DMV Customer Service Specialist

maine; Kennebunk (ME); On-site; USD 27,000 - 39,000; Full time

Job summary

The Department of the Secretary of State, Bureau of Motor Vehicles in Kennebunk, Maine, is seeking a Customer Representative Specialist to deliver direct, in-person service. You will handle transactions for driver\'s licenses, state IDs, vehicle registrations, titles, and related services at the counter.

Ideal candidates bring strong customer service, attention to detail, and the ability to work in a high-volume environment Monday through Friday.

Qualifications

• Customer service excellence in a fast-paced public setting.
• High volume readiness handling many interactions daily.
• Team collaboration within a respectful workplace.
• Adaptability to new procedures and technologies.
• Attention to detail and accuracy under pressure.
• Clear verbal and written communication of rules and processes.
• Problem-solving with a calm, helpful demeanor.
• Professionalism representing the department with integrity.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for licenses, IDs, and registrations.
• Respond to inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of customer interactions monthly.

Job description

The Department of the Secretary of State, Bureau of Motor Vehicles in Kennebunk, Maine, is seeking a Customer Representative Specialist to deliver direct, in-person service. You will handle transactions for driver\'s licenses, state IDs, vehicle registrations, titles, and related services at the counter.

Ideal candidates bring strong customer service, attention to detail, and the ability to work in a high-volume environment Monday through Friday.