DMV Customer Service Specialist – Public Services

State; Scarborough (ME); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym reimbursement

FSA

Parental leave

Deferred compensation

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Customer Representative Specialist in Scarborough. You will provide direct, high-volume, in-person service, processing driver licenses, IDs, vehicle registrations, titles, and related services at the counter and by phone.

Strong communication and accuracy are essential as you resolve questions and guide customers through complex procedures.

Qualifications

• Courteous, accurate, and efficient service in a fast-paced setting.
• Handle high-volume customer interactions daily with professionalism.
• Work well within a team and support shared goals.
• Adapt quickly to new procedures, policies, and technologies.
• Maintain accuracy and thoroughness in tasks and responsibilities.
• Explain complex rules clearly to the public.
• Identify and resolve issues calmly and effectively.
• Represent the department with professionalism and integrity.

Responsibilities

• Deliver exceptional customer service for motor vehicle services.
• Review and verify documentation for licenses, IDs, registrations, and related services.
• Respond to inquiries about licensing laws and registration requirements.
• Collect fees and process transactions accurately.
• Assist with address changes, driving records, and disabled placard applications.
• Contribute to a team handling thousands of customer interactions monthly.

Skills

Customer Service

High Volume

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem Solving

Professionalism

Emotional Intelligence

Conflict Resolution

Time Management

Commitment to Excellence

Continuous Improvement

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Customer Representative Specialist in Scarborough. You will provide direct, high-volume, in-person service, processing driver licenses, IDs, vehicle registrations, titles, and related services at the counter and by phone.

Strong communication and accuracy are essential as you resolve questions and guide customers through complex procedures.