Frontline DMV Services Specialist

State; Lewiston (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave

Job summary

The State of Maine invites applications for the Customer Representative Specialist at the Bureau of Motor Vehicles in Lewiston. This front-line role handles a wide range of motor-vehicle services, assisting the public with licenses, IDs, registrations, titles, and related transactions at the counter and by phone.

We value professionalism, attention to detail, adaptability, and clear communication to resolve issues efficiently in a fast-paced public service environment.

Qualifications

• Proven ability to deliver courteous, accurate service in a fast-paced public setting.
• Ability to handle large numbers of customer interactions daily while remaining composed.
• Capable of learning new procedures and technologies as agency needs evolve.
• Strong written and verbal communication to explain rules clearly.

Responsibilities

• Deliver exceptional customer service for motor vehicle services at the counter and over the phone.
• Review and verify documentation for licenses, IDs, registrations and related services.
• Collect fees and process transactions accurately.
• Assist with address changes, driving records and disability placard applications.
• Contribute to a team handling thousands of monthly customer interactions.

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem-solving

Professionalism

Job description

The State of Maine invites applications for the Customer Representative Specialist at the Bureau of Motor Vehicles in Lewiston. This front-line role handles a wide range of motor-vehicle services, assisting the public with licenses, IDs, registrations, titles, and related transactions at the counter and by phone.

We value professionalism, attention to detail, adaptability, and clear communication to resolve issues efficiently in a fast-paced public service environment.