DMV Frontline Customer Care Specialist

maine; Lewiston (ME); On-site; USD 56,162,000 - 80,838,000; Full time

Job summary

Department of the Secretary of State in Lewiston, Maine, seeks a Customer Representative Specialist to provide direct, in-person service at the Bureau of Motor Vehicles. The role handles high-volume transactions including licenses, IDs, registrations, and related services, with emphasis on accuracy, courtesy, and problem resolution.

The position requires strong communication, adaptability to policy changes, and a commitment to excellent public service.

Qualifications

• Customer service excellence in a fast-paced public service environment.
• Ability to handle high volumes of customer interactions accurately.
• Effective teamwork and collaboration in a busy office setting.
• Adaptability to evolving procedures and policies.
• Strong attention to detail and accuracy in processing transactions.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and processing disability placard applications.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Job description

Department of the Secretary of State in Lewiston, Maine, seeks a Customer Representative Specialist to provide direct, in-person service at the Bureau of Motor Vehicles. The role handles high-volume transactions including licenses, IDs, registrations, and related services, with emphasis on accuracy, courtesy, and problem resolution.

The position requires strong communication, adaptability to policy changes, and a commitment to excellent public service.